Terms & Conditions
These conditions of use of the website, regulate the terms of access and use of www.ladoqui.com, property of L'Adoquí and email contacte@ladoqui.com, hereinafter, "L'Adoquí", that the user The portal must accept to use all the services and information provided from the portal.
The user, as well as the Company, owner of the portal, may be jointly referred to as the parties. The mere access or use of the portal, of all or part of its contents and services means full acceptance of these conditions of use. The provision and use of the portal is understood to be subject to strict compliance with the terms contained in these conditions of use of the portal.
Information and services
Users can access different types of information and services through the portal. L’Adoquí reserves the right to modify, at any time, and without prior notice, the presentation and configuration of the information and services offered from the portal. The user expressly acknowledges and accepts that at any time the portal may interrupt, deactivate and / or cancel any information or service. L’Adoquí will make its best efforts to try to guarantee the availability and accessibility of the web. However, on occasions, for reasons of maintenance, updating, change of location, etc., it may lead to the interruption of access to the portal.
Obligations of the User
The user must respect the terms and conditions established in this legal notice at all times. Expressly, the user states that he will use the portal diligently and assuming any responsibility that may arise from breach of the rules.
The user undertakes, in those cases where data or information is requested, not to misrepresent his identity by posing as any other person. The user accepts that the use of the Portal will be carried out for strictly personal, private and private purposes. The user may not use the portal for activities contrary to the Law, morality and public order, as well as for prohibited purposes or that violate or injure the rights of third parties. Likewise, the dissemination, storage and / or management of data or content that infringe the rights of third parties or any regulations governing intellectual or industrial property rights is prohibited.
Order
When subscribing to a L’Adoquí product, the Client will have to fill in a form with the basic data necessary such as size, shoe size, gender, etc. to be able to manage the order correctly.
To finish the order, it will be necessary to fill in the necessary information for billing and for shipping. Next, the client will be asked to indicate the payment option and enter the necessary data to make the same.
Once completed, you will receive an email with the order confirmation, as well as the information that has been provided.
Payment conditions
The client declares that he has full capacity to make the purchase, being of legal age and being in possession of a valid credit or debit card issued by a bank that is acceptable to the company. The Client guarantees and is responsible for all the information provided on his card to be valid.
The customer will pay the amount of his order by choosing one of the following options:
Stripe: by credit / debit card through the Stripe bank payment gateway. The data requested are the following:
Name and surname of the bank card holder
Credit Card Number
Card expiration and Security Code
Shipping costs
Catalonia shipments (outside local scope): € 5.00.
Shipments outside Catalonia (Peninsula): € 5.00.
Shipments outside Catalonia (Balearic Islands): € 8.00.
Shipments outside Spain (Deutschland): € 12.00.
Returns
In order to exercise this right, within the framework of the bimonthly mailbox service, the Customer must, within the established period, terminate the service by letter with acknowledgment of receipt to the registered office. This period of fourteen (14) days is also valid from the receipt of each box. The return is the responsibility of the Customer, in the original box. Any incomplete, damaged or damaged product with the box packaging open cannot be refunded or exchanged. Since the subscription is for the receipt of a complete box every two months, it is mandatory that the box is returned complete and in good condition for the withdrawal terms to be valid. The products must be returned to L'Adoquí at the address: 23 Miquel Cuní, 08370 Calella. Where appropriate, L'Adoquí will reimburse the Client who has notified the exercise of their right of withdrawal within a maximum period of 30 (thirty) days from the receipt of the withdrawal notification. The account corresponding to the Client's bank payment card will be credited with the amount debited.
The absence or defect of a product contained in the box will lead to the change of the same product depending on the available stocks or another product.
Failure to receive a box will not lead to additional compensation.
In any case, the liability of L’Adoquí is limited to the value of the bimonthly subscription. To obtain the refund under these conditions, the customer must notify their choice to receive the refund within fourteen (14) days.
As long as the reason for the return is not due to our error or defective merchandise, the shipping costs will be borne by the customer. L’Adoquí is not responsible for damage, loss or theft through the transport of said returns.
